Chris Pacey is Executive Vice President and Chief Operating Officer of National Performance Warehouse and currently oversees NPW’s 19 warehouse locations and over 700 employees across North America. He is responsible for the day to day operations, including strategic planning and acquisition transitions.
Chris started his career in the family business at the early age of 13 stocking parts during his summer break. When he graduated high school in 2002, he began working the counter full-time while attending college. Through the years, Chris had the opportunity to experience all areas of the business, allowing him to gain unique insight into every facet of the business. He eventually worked his way up and went on to become Operations Manager in 2005, General Manager in 2008 & Vice President of Sales in 2012.
During Chris’s tenure as a senior level executive and manager, NPW has tripled in size. Chris has also been influential in integrating National’s many acquisitions through system training and policy/procedure work flows. He continues to be an integral part of their rapid growth and has lead their transition in technological advancements that have helped the company maintain its durable presence in a continuously changing environment.
Chris’s “Customer First” approach continues to be evident in not only company-wide service, but in his ability to establish strong and loyal relationships with every customer. He strives to always make himself directly available and understands the importance of “face-to-face” interactions with each one, regardless of size. Because of this, he dedicates much of his time to personally visiting, not only their various locations, but also their customers, locally and nationally. Chris attributes much of NPW’s rapid success to the strong and dedicated management team. With the support of his brother John, he hopes to continue NPW’s rapid growth and follow in their father’s footsteps for many years to come.
Active in the industry, Chris is a member of the Young Auto Care Network Group (YANG) and the Young Executives Network (YEN). He also serves on the Aftermarket Auto Parts Alliance Product Committee. Chris also volunteers as a sports coach in his local community.
Chris is a Miami native and lives here with his wife, Aileen. They have one child, Justin, who is currently in third grade. He enjoys golf, traveling and spending time with his family.